The hospitality industry is exposed to many risks when it comes to safety, and there are various aspects to look at it. Hotels receive a lot of guests, so there’s always someone entering or leaving the building. Many times there are multiple entry points, which makes it even more challenging to monitor the traffic. On the other hand, guests leave their valuable belongings in their hotel rooms and are often out for a long time, so it attracts thieves. Finally, there’s also the property aspect. With so many people coming and going all the time, it’s easy to lose track of damages caused by them. In consequence, hotels are exposed to additional costs and can fall short of the usual standard.
Hotel owners should make security one of their top priorities, right next to the excellent customer service and attractive offer. One of the ways to do it is to entrust a professional security agency with the safety aspect. More and more hotels have security guards who protect the property, guests, and employees. High demand caused the agencies to offer various services tailored to different needs. In Angleside, hotel owners can hire concierge staff, uniformed security guards or doormen. Depending on the business profile, every hotel can choose the service they need. Here are the essential matters our security guards can help with.
Protecting the property
The building itself is the most valuable asset for hotel owners. If they want to provide the first-class service, they have to take care of the hotel and its equipment and continuously strive for a higher standard. Professional security guards protect the property from any kind of damage. It includes minor acts of vandalism, as well as thefts and burglaries. Any of these things can be done by people from outside, but also by employees or guests. Of course, visitors cannot be observed all the time, and every hotel respects their privacy in hotel rooms. However, an experienced security guard, who monitors the hotel’s public spaces, will surely notice suspicious behaviour and attempt to steal small objects. On the other hand, it’s also vital for the hotel to protect the guests’ belongings, so it’s another duty for a security guard.
Ensuring the safety of visitors and employees
While the building, furnishings, and guests’ belongings are valuable, there’s nothing more important than the health and safety of people. Security guards’ top priority is to prevent any situation that can be dangerous for guests and fellow employees and properly address emergencies. They are always on the lookout for possible threats when patrolling premises. Guards monitor the most crowded parts of the hotel, such as lobbies, bars, restaurants, and entry points, but also less attended areas. Hallways, storerooms, stairways, and parking zones are where the majority of accidents takes place, so frequent patrolling is even more recommended there. Thanks to their professional training, security guards know how to react to any kind of incident, and their responses are quick and efficient.
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The presence of security guards ensures a sense of security as well. Both customers and employees feel more confident and are less worried about assaults, thefts, and other dangerous issues when they know there is someone to protect them.
Guards are also helpful if guests report issues or disturbance caused by other visitors. And when the opposite thing happens – if guests are aggressive or offensive to employees. Well-trained guards are experienced in preventing fights and de-escalating arguments.
Another important responsibility of a security guard is to assist in emergencies by coordinating evacuation, contacting appropriate services, and providing guidance to people. Their ability to remain calm in such situations is critical.
Controlling the traffic
As mentioned before, there’s always a lot of people entering and leaving the hotel premises. Guests arrive at different times of the day, sometimes they come in groups, a lot of them arrives with children. So the traffic in a hotel may be heavy at times, especially in the lobby, restaurant or parking lot. Due to these circumstances, it’s challenging to restrict access to the building and control the crowd. It’s not possible for receptionists to monitor entry and exit points all the time, because their main task is to serve the customers. That’s why having a security guard on-site makes it much easier and more effective to protect the place. They are always alert and can detect suspicious behaviour. In many cases, their presence also deters criminals from pursuing illegal activities.
For security reasons, but also due to the law, hotels introduce various restrictions for the guests. Security guards can be responsible for enforcing these rules and checking if everything is in order. For example, if there is a bar or a restaurant in the hotel, the security guard can make sure that no alcohol is being served to the minor. If the hotel doesn’t accept animals, security guard monitors if guests don’t bring their pets to the room. Guards can also pay attention if the kids are always under adults’ supervision, if people use the pool or the gym outside of restricted hours or if visitors park their cars in the right places.
Websites with reviews are widespread nowadays, so guests can easily express their opinions about any hotel they stayed in and share them with others without even leaving their homes. The majority of people checks the reviews before staying in a hotel, hostel, or guesthouse, and safety is one of the most important factors they consider when making the decision. That’s why hotel owners should invest in security services to ensure the safety of their visitors, employees, and the building itself. Reliable security guards can perform diverse duties – from patrolling the hotel to restricting access, preventing damage, and enforcing rules. Their presence improves the security and the standard of a hotel and makes it more attractive to the guests. So hotels certainly need security guards.